It is the customer’s responsibility to receive the package(s) on the date of delivery. In the event, the customer is not available to receive the package(s) RaeDerma reserves the right to refuse any refund or reshipment. It is also the customer’s responsibility to notify the recipient of all terms listed below.
In the event that your package is delivered, and something happens after it is left at the address, RaeDerma does not assume responsibility for the package. All shipments are sent with a Shipper Release clause meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner.
If the recipient of a package refuses or denies delivery for any reason, this forfeits any refund that may be available. This includes but is not limited to late delivery, damaged package and applies to all packages.

Delivery Times

We are able to offer estimated delivery times from our shippers as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with the highest priority service levels available and are always available to provide additional shipper information that may be useful. 

Delayed Shipments

Once in the possession of the shipping provider, RaeDerma can not take responsibility for any issues encountered during transit. Delays caused by forces outside of the control of the shipping providers, ie. weather, are not normally covered and will be at the discretion of RaeDerma.

Address Validation

RaeDerma will ship all products to the address submitted by the customer. If an undeliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.

Shipping Restrictions

Certain restrictions apply to orders shipping to Hawaii and Alaska. Restrictions with our shipping providers limit shipping to some areas of Alaska as they are serviced by a third party delivery system and cannot be guaranteed. It is the responsibility of the purchaser to check whether or not a third party services remote areas of Alaska, and RaeDerma does not assume responsibility for packages not delivered on the desired delivery date in the event a third party service it used. 

Post Office Box

We generally ship through UPS, however those orders going to a PO Box are still eligible for our shipping. No additional shipping actions are needed.

Tracking Information

After you place your order, a tracking number will be generated on the ship date by UPS or Fedex and sent to you via email (may take 12-24 hours). This tracking number can be used to review the status of your shipment in transit. If after that time you are still not able to track the package, please contact our offices to speak with a representative.

Canceling or Modifying Shipments

All orders can be canceled or modified prior to the shipment date. We must be contacted directly in order to process any order modifications or shipping corrections, as there may be additional fees applicable. During peak periods there will be no cancellations on the date of shipment and any exceptions outside of those times may be subject to cancellation penalties.