Frequently Asked Questions

Service Questions

We extract what we can, meaning if the pimple is “ready” to be extracted then yes we do. Once we see you we would better be able to determine. If you want to book an extraction appointment please visit:

We are what most people would call a “med spa” and have a medical director that is on our advisory board, as required for certain services we offer. However, we are not a dermatology office. We specialize in acne, post acne care and management when people have seen a dermatologist and still cannot get clear skin.

Clients do not have to go through the acne bootcamp, although it is the most thorough way to get clear.

We do not accept insurance. 

Post Treatment Concerns

It is normal for the skin to go through a process called purging after an acne peel treatment. This is a response to the active ingredients and is common. You may see more pimple come to the surface as the skin goes through a cycle of skin cell turn over. Stick with your routine and those pimple will go away. 

Booking Your Appointment

This will vary significantly depending on which appointment you choose and whether or not you join our acne bootcamp. If you have more questions about pricing please visit:

Absolutely. You can either login to your account to reschedule your appointment. Or you can call or text us and we will take care of that for you.

Yes, we treat all Fitzpatrick skin types.

The average cost of Accutane, otherwise known as Isotretinonin is about $359/month or $12/ pill (30 days supply). This may vary upon insurance. 

The average cost of our acne bootcamp is about $230/month for 2-3 months or about $8/day.


We do no take any walk-ins. We are by appointment only. You can book by clicking here or by visiting

We see that most acne bootcamp clients get clear in 2-3 months. Some may take 3-4 months depending on the severity and how disciplined you are with the routine. During your check-ins we will reassess.

For those customer who have chronic acne, you will likely need to have an ongoing maintenance plan to manage your acne flareups. However, for those with mild acne, most will notice it will be much easier to manage after the acne bootcamp and proper product usage.

We have a strict no pet policy in our treatment rooms, due to the sterile nature of what we do. The only exception to this is a service animal that fall under the ADA definition as defined below.

Are emotional support, therapy, comfort, or companion animals considered service animals under the ADA?

No.  These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA. 

Learn more here:

If you are bringing your teen to an appointment, we ask that you please limit the amount of people in the service room to just you and the person booked for the appointment. We do this to avoid exposure to chemicals or from kids knocking things over in the room that may hurt them.

Placing an Order/ Tracking

All local pick up orders are fulfilled the next business day. We do this to avoid uninterrupted services during the day for our clients.

You can track your order by clicking here. You can also visit

You can login to your user account to look at your order history or visit

We accept Mastercard, Visa, American Express and Discover. We accept Google Pay and Apple Pay.

If you visit and click on “Forgot Password” our system will prompt you to reset your password.

Yes, we use the latest encryption methods, SSL certificates to protect your transaction and we are PCI compliant to never store credit card information directly on our servers. Visit our privacy policy to learn more about how we protect your data.

If there is sales tax on your order, it is due to our automated address finder and tax services. We use special mapping software that knows which regions have sales tax and which regions do not.

At the moment, we do not ship product outside of the US.