Cancellation Policy

 [Last Updated: 03/21/2025]

Clients: To book a New Client/Current Client the full service amount will be paid prior to your appointment. Note: the service fee will not be refunded under any circumstances should you choose to forgo your services for any reason. 

To book an appointment you can pay in person or online. The total amount is required at booking if you are paying online with a credit card.  Please note: if you do not show up for your appointment without letting us know before the 12 hour window, your appointment cost is nonrefundable “no show fee” (remember our services cost our time even if you do not show up). 

Rescheduling Your Appointment:  If you need to move your appointment date, after your booking fee/deposit has been paid, you are free to do so as long as it is not within 12 hours of your original booked appointment. You can text us on our website or call to reschedule.

Cancelling Your Appointment: RaeDerma has one of the industries most lenient cancellation policies to accommodate for our customer’s busy lives. If you choose to cancel your appointment at least 12 hours before your appointment, you will be refunded your entire appointment amount.

Late Arrivals: If you are not on time for your appointment it will compromise the amount of time we have to treat you. We cannot extend your appointment time as we are often booked back-to-back 

Miscellaneous:

RaeDerma has a no refund policy for appointments inside the 12 hour pre-appointment window.

Late rescheduling fee if the customer has not reached out before the 12 hour period is $25. 

Prices are subject to change at any time without notice.

No children or pets (ADA certified animals are allowed) are allowed at your appointment. No exceptions!

RaeDerma reserves the right to refuse service to anyone.

No Guarantee of Results Agreement

Our goal at RaeDerma is always to provide the highest quality care and do everything possible to help you achieve your skincare goals during your appointment. However, because every skin type, client and condition responds differently, results will vary from person to person. While we will always share our professional recommendations and work toward your desired outcome, we cannot guarantee specific results from any service or treatment. By receiving services from RaeDerma and/or it’s licensed staff, you agree, acknowledge and understand this during the appointment booking process.

Chargeback Policy & Agreement

By completing a purchase on Raederma.com, customers acknowledges and agrees to the terms outlined herein regarding chargebacks and payment disputes.

Raederma is committed to providing high-quality skincare products and services, and we stand behind the integrity of what we offer. If at any point you are dissatisfied with your service or order, we urge you to first contact our customer support team at info@raederma.com so we may assist you in resolving the matter directly, whether that be through replacement, store credit, or another resolution at our discretion.

By making a purchase on this website, you agree not to initiate any chargebacks or payment disputes with your credit card provider or financial institution for any transaction made on Raederma.com. This includes but is not limited to dissatisfaction with a product, perceived delays in shipping, claims of unauthorized charges, or other similar grievances.

We consider chargebacks to be a form of payment fraud when not preceded by an honest attempt to resolve a situation through our customer service channels. Submitting a chargeback without first contacting us constitutes a violation of our Terms and Conditions and may result in the following:

  • Immediate disqualification from any future purchases on Raederma.com;

  • Legal action to recover the disputed amount, plus any fees, costs, and damages incurred as a result;

  • Submission of the dispute details to fraud monitoring networks, which may impact your ability to make future purchases across other platforms.

Please be advised that our team maintains comprehensive transaction records, including customer IP addresses, order histories, shipment tracking, and communication logs, which may be used to contest any attempted chargeback. To learn more about how we collect data on our please see our privacy policy.

By shopping or purchasing services on Raederma.com you accept these terms, you also acknowledge that you understand and agree to this Chargeback Policy and waive your right to initiate a chargeback for any reason related to products or services purchased through Raederma.com.