Clients: To book a New Client/Current Client the full service amount will be paid prior to your appointment. Note: the service fee will not be refunded under any circumstances should you choose to forgo your services for any reason. 

To book an appointment you can pay in person or online. The total amount is required at booking if you are paying online with a credit card.  Please note: if you do not show up for your appointment without letting us know before the 12 hour window, your appointment cost is nonrefundable “no show fee” (remember our services cost our time even if you do not show up). 

Rescheduling Your Appointment:  If you need to move your appointment date, after your booking fee/deposit has been paid, you are free to do so as long as it is not within 12 hours of your original booked appointment. You can text us on our website or call to reschedule.

Cancelling Your Appointment: RaeDerma has one of the industries most lenient cancellation policies to accommodate for our customer’s busy lives. If you choose to cancel your appointment at least 12 hours before your appointment, you will be refunded your entire appointment amount.

Late Arrivals: If you are not on time for your appointment it will compromise the amount of time we have to treat you. We cannot extend your appointment time as we are often booked back-to-back 

Miscellaneous:

RaeDerma has a no refund policy for appointments inside the 12 hour pre-appointment window.

Late rescheduling fee if the customer has not reached out before the 12 hour period is $25. 

Prices are subject to change at any time without notice.

No children or pets (ADA certified animals are allowed) are allowed at your appointment. No exceptions!

RaeDerma reserves the right to refuse service to anyone.